Last updated: October 2026 — James Wilson, Eco Plaisance Du Delta

How We Rate Casinos

At Spin Granny, we are committed to providing our readers with the most accurate and comprehensive casino reviews available online. Our rating methodology is designed to evaluate every aspect of an online casino's operations, from game selection to customer support. This page explains how we conduct our reviews and what our ratings mean.

Our Rating Criteria

We evaluate each casino across six major categories to ensure a thorough assessment:

Bonuses and Promotions

We analyze welcome bonuses, deposit matches, free spins, loyalty programs, and ongoing promotions. We consider not only the monetary value but also the terms and conditions, wagering requirements, and whether bonuses are realistically achievable for players.

Game Selection

The variety and quality of games matter significantly. We review the number of slots, table games, live dealer options, and specialty games available. We also assess the software providers and whether titles from leading developers are included.

Payment Methods

We evaluate the range of deposit and withdrawal options, including credit cards, e-wallets, bank transfers, and cryptocurrency where applicable. We also examine processing times, withdrawal limits, and any associated fees.

Customer Support

Quality customer service is essential. We test support channels including live chat, email, and phone support. We assess response times, staff knowledge, and whether representatives can resolve issues efficiently and professionally.

Licensing and Security

We verify that casinos hold valid gaming licenses from reputable jurisdictions such as Malta, Gibraltar, or the UK Gambling Commission. We also review encryption technology, data protection policies, and responsible gambling measures.

Mobile Experience

With most players using smartphones, we evaluate mobile compatibility, app availability, game performance on mobile devices, and the overall user interface on smaller screens.

Our Review Process

Each casino review undergoes a rigorous evaluation process:

• Registration and Account Setup: We create accounts and test the signup process firsthand.
• Bonus Testing: We claim and verify bonuses to assess their actual value and achievability.
• Game Testing: We play numerous games to evaluate quality, fairness, and performance.
• Payment Testing: We conduct real transactions to verify processing times and reliability.
• Support Testing: We contact customer support with various inquiries to assess response quality.
• Research: We investigate licensing credentials, player reviews, and regulatory records.

Understanding Our Rating Scale

We use a five-star rating system where each star represents a specific quality level:

• 5 Stars: Excellent - A top-tier casino excelling across all categories with no significant issues.
• 4 Stars: Very Good - A high-quality casino with minor limitations in one or two areas.
• 3 Stars: Good - A solid casino offering decent features but with some notable compromises.
• 2 Stars: Fair - A casino with significant issues or limitations that may concern players.
• 1 Star: Poor - A casino with serious problems or minimal appeal to most players.

Our Independence and Integrity

Important Disclaimer: Spin Granny operates independently and does not accept payment for favorable reviews. We receive affiliate commissions when you sign up through our links, but this never influences our ratings. Our reviews are based solely on objective criteria and genuine player experience testing.

We are not affiliated with any casino operators, and our sole obligation is to our readers. If a casino we previously rated poorly improves, we update our review accordingly. Conversely, casinos that fail to maintain standards receive lower ratings regardless of any business relationships.

Our commitment to transparency and honesty is fundamental to our mission. We encourage readers to contact us with feedback or concerns about our reviews.

Last updated: 2026 | Reviewed by James Wilson